Pollen

Think
Make
Listen
Learn
Discover
Grow

We're a design, UX, research, development & digital product studio

UX RESEARCH • DISCOVERY
We listen to understand you and your customers
DIGITAL / PRODUCT STRATEGY • VISION
We discover your unimagined digital future
RESEARCH • UX / UI DESIGN • CONTENT
We partner to amplify your capabilities
ENGINEERING • VALIDATION
We are data led and evidence based
PRODUCT DEVELOPMENT • ECOMMERCE
We build scalable & sustainable products

Good design awards 2024

Pollen celebrates 3x Good Design Award wins

Arthritis NSW

Improving health outcomes with AI-powered technology

Recent projects

See what we've worked on

Australian National Maritime Museum

A deep dive into the home of Australian maritime

Department of customer service

Transforming content findability for eight million people

Museums of History NSW

Designing the future of history in NSW

Service highlight

User Research at Pollen

Thoughts

Read our latest insights, news and ideas on generative AI, digital product growth, content strategy, website design, audience research and more.

Cutting corners on customer experience costs more than money

How content design contributes to effective audience engagement

July 01 2020 – The Road Not Taken - Making the right technology choices - Graphic - Hero.jpg

Making the right technology choices for your website or product

Inclusive by Design: Building better products and websites for all

How you can win by doing less

On your marks, get set, go: Our guide to UX/UI product sprints

Research
Brand Design
UX / UI Website Design
Design System
Development Support

Combining strategic thinking with in-depth UX (user experience) insights and the second to none methodology, design ethos and delivery process; the Pollen team have helped transform Mortgage Choice from being a brand built by brokers for brokers, into a state-of-the-art customer-first experience.
Stephan Gervois, General Manager, Marketing

Stakeholder Workshops
Digital Storytelling
UX / UI Design
Content Strategy
Website Development Support

Pollen’s processes, from initial road mapping through to the creative and project management were really strong and ensured there was complete transparency from beginning to end. A really impressive team we hope to work with again.
Tim Girling-Butcher, Head of Web and Screen Media

Design Agency Partner
UX Research
Product Strategy
Product Vision

Pollen were instrumental in helping to co-create and align our team around our future product directions, they helped to frame the problems and define new opportunities for us to work towards. With Pollens help our teams were able to create a UX (user experience) vision that sets us up for the next phase of growth.
Daniel Evans, CPO - Gumtree, Carsguide & Autotrader

Stakeholder Workshops
Persona Development
Product UX / UI
User Validation
Implementation Support

Pollen's UX (user experience) team were able to clearly define our customer needs and deliver a simple, intuitive solution to a previously complex service. The results since the relaunch of our booking application speak volumes for the input provided by Pollen during this project.
Andrew Sapir, Head of Marketing

Stakeholder Workshops
UX / UI Design System
UX User Research
Accessibility Testing
Implementation Support

We were impressed with the UX and research team's dedication to inclusivity. Our increased 2.1 accessibility requirements were tested with empathy and compassion on participants with a diverse range of needs.
Sharni Allen, Director - NSW Design System