- Think
- Make
- Listen
- Learn
- Discover
- Grow
We're a design, UX, research, development & digital product studio
- UX RESEARCH • DISCOVERY
We listen to understand you and your customers
- DIGITAL / PRODUCT STRATEGY • VISION
We discover your unimagined digital future
- RESEARCH • UX / UI DESIGN • CONTENT
We partner to amplify your capabilities
- ENGINEERING • VALIDATION
We are data led and evidence based
- PRODUCT DEVELOPMENT • ECOMMERCE
We build scalable & sustainable products
Good design awards 2024
Pollen celebrates 3x Good Design Award wins
Arthritis NSW
Improving health outcomes with AI-powered technology
Recent projects
See what we've worked on
Australian National Maritime Museum
A deep dive into the home of Australian maritime
Department of customer service
Transforming content findability for eight million people
Museums of History NSW
Designing the future of history in NSW
Service highlight
User Research at Pollen
Thoughts
Read our latest insights, news and ideas on generative AI, digital product growth, content strategy, website design, audience research and more.
How content design contributes to effective audience engagement
Making the right technology choices for your website or product
Inclusive by Design: Building better products and websites for all
Transform your content management with structured content
How you can win by doing less
On your marks, get set, go: Our guide to UX/UI product sprints
- Research
- Brand Design
- UX / UI Website Design
- Design System
- Development Support
Combining strategic thinking with in-depth UX (user experience) insights and the second to none methodology, design ethos and delivery process; the Pollen team have helped transform Mortgage Choice from being a brand built by brokers for brokers, into a state-of-the-art customer-first experience.
- Stakeholder Workshops
- Digital Storytelling
- UX / UI Design
- Content Strategy
- Website Development Support
Pollen’s processes, from initial road mapping through to the creative and project management were really strong and ensured there was complete transparency from beginning to end. A really impressive team we hope to work with again.
- Design Agency Partner
- UX Research
- Product Strategy
- Product Vision
Pollen were instrumental in helping to co-create and align our team around our future product directions, they helped to frame the problems and define new opportunities for us to work towards. With Pollens help our teams were able to create a UX (user experience) vision that sets us up for the next phase of growth.
- Stakeholder Workshops
- Persona Development
- Product UX / UI
- User Validation
- Implementation Support
Pollen's UX (user experience) team were able to clearly define our customer needs and deliver a simple, intuitive solution to a previously complex service. The results since the relaunch of our booking application speak volumes for the input provided by Pollen during this project.
- Stakeholder Workshops
- UX / UI Design System
- UX User Research
- Accessibility Testing
- Implementation Support
We were impressed with the UX and research team's dedication to inclusivity. Our increased 2.1 accessibility requirements were tested with empathy and compassion on participants with a diverse range of needs.
Arup
Autotrader
Built
Carsguide
InLoop
Mitsubishi Motors
Mortgage & Finance Association of Australia
The Guardian Labs
Woolworths
Yango
Adevinta
Autotrader
Colgate
Dusk
Pernod Ricard
Sonoma
Hyde Park Barracks
NSW State Archives & Records
State Library of NSW
Griffith University
Macquarie Health
UNSW Engineering
UTS
Western Sydney University
CSIRO
Department of Planning & Environment
NSW Clinical Excellence Commission
NSW Department of Industry
NSW Department of Primary Industries
NSW State Archives & Records
Office of Energy and Climate Change | NSW Treasury
Parliament of NSW
SES NSW
Are Media
Cape Grim Water
Carsguide
Lord Nelson
STIX Catering
The Lane
Two Providores
Wine Matcher
Adevinta
Autotrader
Carsguide
Clickability
Ingogo
Benevity
TACSI
The Chappell Foundation
Clickability
Gap Mash
Grapple
Immutable
Ingogo
Pluang
Thurstii
CSIRO
Department of Planning & Environment
Office of Energy and Climate Change | NSW Treasury