We use human-centred design to help organisations create beautiful digital products.

We’re a team of experts in UX / UI design, development, research, content and strategy who have helped organisations create premium brand and product experiences for over two decades.

We believe that innovation is born in curiosity, and we look for insights through human-centered design practices, data analysis and experimental discovery. Then turn these insights into rigorously crafted brand experiences using design, creativity and technology.

We also have an entrepreneurial spirit, building our own products as well as working alongside startup and product teams partnering to delivering meaningful value and impact in the areas of digital product, brand and growth.

Turning design thinking into design doing

Research & Insights

We enable businesses to connect with their users to make informed decisions. Whether you want some insights upfront to inform your strategy, some speedy validation of a new product feature, or a research partner to amplify your team's velocity, we can help define the best research approach, synthesise the findings and provide you with rich customer insights.

— Discovery
User (UX) Research
User Testing (Remote & In-Person)
Market Validation
Dedicated Testing Labs

Innovation & Strategy

We're digital business design consultants with a customer-centric approach. We can help you audit your current situation, define your customer needs, assess the market, set your product vision and define smart strategies that deliver true business and customer value.

— Digital Strategy
— Stakeholder engagement
— Product Vision
— Content Strategy
— Transformation
— Design Sprints

Product Design & Build

We make things. Using our agile studio methodologies, our team of designers and engineers turn insights into action, we design, test, build & iterate to produce user validated premium product experiences. We also understand that your digital infrastructure is critical to your product's success. We set you up for scalability, security, and ensure you get the most out of your data.

— Prototyping
— UX Design
— Design Validation
— Experience Design
— Brand Development
— Design Systems
— Software Architecture
— Platform Launch
— Google Cloud

Web Platform Design & Build

We understand that your website is your front door and understand the importance of brand and communication in creating a memorable first experience for your audience. We help architect, design, produce content and always build on solid foundations, helping you select the right technology and ensure you get the best results through continual optimisation.

— Digital Brand Design
— UX/UI Design
— Platform Architecture
Wagtail CMS
— Headless CMS
— Enterprise Integration
— Inclusive Design / Accessibility
— Google Cloud
— Progressive Web Application

We’re a curious bunch

Rebecca Smith
Executive Producer
Brett Walsh
Design Lead
Brett Mitchell
Natalie Lindsey
Producer – Operations
Hugo Vann
Senior Art Director
Ashley Rankin
Senior Product Strategist (UX)
Ross Gales
Design & Strategy Director
Lorraine Chung
UX Researcher Lead
Scott Blissett
Senior Product Designer
Caitlin Davies
UX Researcher
Michael Featherstone
Senior Product Strategist
Andrew Knott
Technical Director
Simon Quick
Senior Product Engineer
Amanda Collier
Head of Content Strategy
Gabby Shaw
Senior Consultant
Myles Clemones
Product Strategy Lead
Daniel Nicoletti
Senior UX Designer
Jonathan Waterworth
Product Designer

Sound like somewhere you'd like to work?

We’re always looking for exciting new people to join our team. If you think you’d be a great fit at Pollen, drop us an email and tell us why you think you'd fit right in.

Our current open roles can be found here.