About

We use human-centred UX design to help organisations create beautiful digital products

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We’re a Sydney digital agency with a team of experts in UX / UI design, development, research, content and strategy who have helped organisations create premium brand and product experiences for over two decades.

We believe that innovation is born in curiosity, and we look for insights through human-centered design practices, data analysis and experimental discovery. Then turn these insights into rigorously crafted brand experiences using design, creativity and technology.

We also have an entrepreneurial spirit, building our own products as well as working alongside startup and product teams partnering to deliver meaningful value and impact in the areas of digital product, brand and growth.

Turning design thinking into design doing

Research & Insights

We enable businesses to connect with their users to make informed decisions. Whether you want some insights upfront to inform your strategy, some speedy validation of a new product feature, or a research partner to amplify your team's velocity, we can help define the best research approach, synthesise the findings and provide you with rich customer insights.

— Discovery
User (UX) Research
User Testing (Remote & In-Person)
Market Validation
Dedicated Testing Labs

Innovation & Strategy

We're digital business design consultants with a customer-centric approach. We can help you audit your current situation, define your customer needs, assess the market, set your product vision and define smart strategies that deliver true business and customer value.

Digital Strategy
— Stakeholder engagement
Product Strategy
— Content Strategy
Transformation
Design Sprints

Product UX / UI Design

We make things. Using our agile studio methodologies, our team of UX / UI designers and engineers turn insights into action, we design, test, build & iterate to produce user validated premium product experiences. We also understand that your digital infrastructure is critical to your product's success. We set you up for scalability, security, and ensure you get the most out of your data.

— Prototyping
— UX / UI Design
— Design Validation
— Experience Design
— Brand Development
— Design Systems
— Software Architecture
— MVP Platform Launch
— AWS
— Google Cloud

Web Platform Design & Build

We understand that your website is your front door and understand the importance of brand and communication in creating a memorable first experience for your audience. We help architect, design, produce content and always build on solid foundations, helping you select the right technology and ensure you get the best results through continual optimisation.

— Digital Brand Design
UX/UI Design
— Platform Architecture
— TypeScript
React
Next.js
Node.js
Sanity CMS
— Python
Django
Wagtail CMS
— Headless CMS
— Enterprise Integration
— Inclusive Design / Accessibility
— AWS
— Google Cloud
Vercel

We’re a curious bunch

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Brett Mitchell
Director
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Rebecca Smith
Executive Producer
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Natalie Lindsey
Producer
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Brett Walsh
Head of Design
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Amanda Collier
Head of Content Strategy
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Myles Clemones
Product Strategy Lead
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Ross Gales
Design & Strategy Director
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Lorraine Chung
UX Research Lead
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Hugo Vann
Design Lead
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Juanny Andrade
Senior UX Designer
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Edward Vercoe
Product Engineer
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Aless Tsoukalas
Operations Coordinator
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Jonathan Waterworth
Product Designer
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Gabby Shaw
Senior Consultant
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Simon Quick
Product Engineering Lead
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Cam Richardson
Senior Producer
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Theresa Senanayake
Product Researcher
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Hernan Diaz
Product Engineer
Anniese Josey
Anniese Josey
Senior UX Designer
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John McLean
Partnerships Director

Sound like somewhere you'd like to work?

We’re always looking for exciting new people to join our agency team. If you think you’d be a great fit at Pollen, drop us an email and tell us why you think you'd fit right in.

Our current open roles can be found here.