About

Designing with purpose. Building with intelligence.

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We’re a Sydney-based digital product studio helping organisations create meaningful experiences and bold, intelligent products that shape the future.

Our roots are in human-centred design. But today, we’re more than UX experts; we’re strategists, technologists, and builders with a deep belief in the power of AI to elevate products and unlock better outcomes. Whether you’re a startup looking to bring a category-defining product to market or a company ready to modernise with AI, we help bridge vision and execution.

From research and design to development and innovation strategy, we bring rigour, creativity and technical expertise to every engagement. And we don’t just deliver. We co-build, embed with your team, and leave you stronger.

We also walk the talk, developing our own ventures, working with generative AI & agentic AI, and leading the conversation in how AI shows up in products, services and experience design.

What We Do Best

Product UX / UI Design

We craft beautiful, highly intuitive, people-centred digital products and experiences. Our team of UX and UI designers turn insights into action. We expertly design, test, and iterate to produce user-validated premium user experiences.

— User Experience (UX) Design
— User Interface (UI) Design
— AI Prototyping & Experiences
— Information Architecture
— Clickable Prototypes
— Mobile App UX
— Navigation Design
— Wireframe Design
— Content Models & Taxonomy
— Design Validation
— Experience Design
— Brand Identity Development
— Design Systems

AI & Automation

AI is moving fast, and most organisations are somewhere between curious and overwhelmed. We help you cut through the noise and find the opportunities that are actually worth pursuing. Whether you need a clear strategic direction, a facilitated workshop to surface the highest-value use cases, or a technical partner to build and deploy intelligent workflows, we work with you across the full spectrum from vision to implementation.

– AI Vision & Strategy
– AI Opportunity Workshops
– AI Market Scanning & Competitive Intelligence
– Customer Journey Mapping for Automation
– Process Automation & Workflow Design
– Agentic Workflow Development
– Knowledge Retrieval & RAG Implementation
– AI Readiness Assessment
– Prompt Engineering & LLM Integration

Mobile and Web App Engineering

We understand that your website is your front door and understand the importance of brand and communication in creating a memorable first experience for your audience. We help architect, design, and build - always on solid technical foundations. We help you select the right technologies and remain competitive through the use of emerging technologies, including generative AI.

— Platform Architecture
— AI Integrations and Smart Products
— TailwindCSS
— Expo
— Storybook
React.js
— React Native
Next.js
Node.js
Sanity CMS
— Python
— FastAPI
— Headless CMS implementation
— Enterprise Integration
— AWS
— Google Cloud
Vercel


Data Intelligence

The value of any AI-driven system depends entirely on the quality, structure, and accessibility of its underlying data. We help organisations audit, design and manage their data ecosystems so that AI tools and agents can find the right information at the right time. Whether you're preparing your content and knowledge base for retrieval, managing sustainability data for reporting and compliance, or building the data infrastructure behind a product, we can help you get your information working harder.

— Data Audit & Readiness Assessment
— Knowledge Base Design & Management
— Retrieval-Augmented Generation (RAG) Design
— Vector Database Architecture
— Semantic Search & Knowledge Retrieval
— Structured & Unstructured Data Strategy
— Document Intelligence & Extraction
— Taxonomy Design
— Data Management for Sustainability

Branding & Identity

We craft compelling, strategic, and distinctive brand identities that resonate with your audience. Whether you're creating a new brand, refining an existing one, or ensuring consistency across digital and physical touchpoints, we help define who you are, what you stand for, and how to express it effectively.

— Brand Strategy
— Brand Identity Design
— Visual Identity & Design Systems
— Naming & Messaging
— Tone of Voice Development
— Brand Guidelines
— Digital-First Brand Implementation

Innovation & Strategy

We're digital business design consultants with a customer-centric approach. We can help you audit your current situation, define your customer needs, assess the market, set your product vision and define smart strategies to help you navigate the AI enabled world and deliver true business and customer value.

Digital Strategy
— AI Consulting & Visioning
— Stakeholder Engagement
Product Strategy
Content Strategy
Transformation
Design Sprints

Research & Insights

We enable businesses to connect with their users to make informed decisions. Whether you want some insights upfront to inform your strategy, some speedy validation of a new product feature, or a research partner to amplify your team's velocity, we can help define the best research approach, synthesise the findings and provide you with rich customer insights.

— Discovery
User (UX) Research
User Testing (Remote & In-Person)
Market Validation
Dedicated Testing Labs

We’re a curious bunch

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Brett Mitchell
Director
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Rebecca Smith
Executive Producer
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Natalie Lindsey
Producer
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Myles Clemones
Product Strategy Lead
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Ross Gales
Design & Strategy Director
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Lorraine Chung
UX Research Lead
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Hugo Vann
Design Lead
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Simon Quick
Product Engineering Lead
Cam-Richardson
Cam Richardson
Senior Producer
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Akhil Ramani
Product Engineer
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Hernan Diaz
Senior Product Engineer
Anniese Josey
Anniese Josey
UX Designer Lead
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John McLean
Partnerships Director
Tahlia Gollasch
Tahlia Gollasch
Studio Operations Manager
Simon James
Simon James
Senior Product Designer
Kelly
Kelly Pickett
Senior Product Manager

Sound like somewhere you'd like to work?

We’re always looking for exciting new people to join our agency team. If you think you’d be a great fit at Pollen, drop us an email and tell us why you think you'd fit right in.

Our current open roles can be found here.