About

We use human-centred UX design to help organisations create beautiful websites and digital products

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We’re a Sydney-based website and digital product studio who help organisations create exceptional, people-centred brand and product experiences.

We believe that innovation is born in curiosity and empathy. We look for insights through human-centred design (HCD) practices, data analysis and experimental discovery. Then we turn insights into rigorously crafted brand experiences using design, creativity and technology, including emerging technologies such as generative AI.

We also have an entrepreneurial spirit, building our own products and generative AI tools. Our team of experts in UX / UI design, technology, audience research, content strategy and product strategy support startup and product teams to deliver meaningful value and impact.

Turning design thinking into design doing

Research & Insights

We enable businesses to connect with their users to make informed decisions. Whether you want some insights upfront to inform your strategy, some speedy validation of a new product feature, or a research partner to amplify your team's velocity, we can help define the best research approach, synthesise the findings and provide you with rich customer insights.

— Discovery
User (UX) Research
User Testing (Remote & In-Person)
Market Validation
Dedicated Testing Labs

Innovation & Strategy

We're digital business design consultants with a customer-centric approach. We can help you audit your current situation, define your customer needs, assess the market, set your product vision and define smart strategies that deliver true business and customer value.

Digital Strategy
— Stakeholder engagement
Product Strategy
Content Strategy
Transformation
Design Sprints

Product UX / UI Design

We craft beautiful, highly intuitive, people-centred digital products and experiences. Our team of UX and UI designers turn insights into action. We expertly design, test, and iterate to produce user-validated premium user experiences.

— Information Architecture
— Clickable Prototypes
— Mobile App UX
— Navigation Design
— Wireframe Design
— Content Models
— User Experience (UX) Design
— User Interface (UI) Design
— Design Validation
— Experience Design
— Brand Identity Development
— Design Systems

Mobile and Web App Engineering

We understand that your website is your front door and understand the importance of brand and communication in creating a memorable first experience for your audience. We help architect, design, and build - always on solid technical foundations. We help you select the right technologies and remain competitive through the use of emerging technologies, including generative AI.

— Platform Architecture
— TailwindCSS
— Expo
— Storybook
React.js
— React Native
Next.js
Node.js
Sanity CMS
— Python
— FastAPI
— Headless CMS implementation
— Enterprise Integration
— AWS
— Google Cloud
Vercel
— Generative AI


We’re a curious bunch

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Brett Mitchell
Director
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Rebecca Smith
Executive Producer
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Natalie Lindsey
Producer
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Brett Walsh
Head of Design
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Amanda Collier
Head of Content Strategy
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Myles Clemones
Product Strategy Lead
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Ross Gales
Design & Strategy Director
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Lorraine Chung
UX Research Lead
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Hugo Vann
Design Lead
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Edward Vercoe
Product Engineer
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Aless Tsoukalas
Operations Coordinator
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Jonathan Waterworth
Product Designer
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Gabby Shaw
Senior Consultant
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Simon Quick
Product Engineering Lead
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Cam Richardson
Senior Producer
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Theresa Senanayake
Product Researcher
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Hernan Diaz
Product Engineer
Anniese Josey
Anniese Josey
Senior UX Designer
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John McLean
Partnerships Director

Sound like somewhere you'd like to work?

We’re always looking for exciting new people to join our agency team. If you think you’d be a great fit at Pollen, drop us an email and tell us why you think you'd fit right in.

Our current open roles can be found here.