Brett Mitchell
Director
Designing with purpose. Building with intelligence.
About
We're a Sydney-based design studio helping ambitious organisations create intelligent products and experiences their users genuinely value.
We're human-centred designers. At heart, we're also communicators and storytellers. Because good design is a story well told. It connects an organisation's strategy to its brand, and its brand to the experience people actually have. When those threads pull together, a product makes sense to the people who use it and the business behind it.
AI is changing what that story can do. Used well, it makes experiences more personal, more responsive and more useful to the people they serve. We've spent years designing with it, not just talking about it, and we bring that experience to everything we do. Proof, not promises.
Every engagement runs the same arc. We imagine what's possible, plan what's viable, and execute what works. And we don't just deliver. We co-build, embed with your team, and leave you stronger.
If you're after better outcomes for the people who use your products, that's a good first conversation to have with us.
We work with you on the hard problems, from the big strategic calls to the finest details of an experience.
Strategic Design
Services
Experience Vision Design
Product Strategy
CX Journey Design
Co-design Sprints
Brand & Creative Direction
Content Strategy
Experience Audits
AI
Services
AI Strategy Roadmap
AI-enabled Experiences
Applied AI Automation
AI Enablement & Adoption
AI-augmented Research
Design & Engineering
Services
Product UI/UX Design
Website Design
Design Systems
Motion Design
Inclusive Design
Web & Mobile Development
Headless CMS Integrations
Hosting & Maintenance
Research
Services
User Research
Usability Testing
Ethnographic & Field Research
Customer Personas
IA & Navigation Testing
Market & Competitor Research
Meet the team
Rebecca Smith
Executive Producer
Ross Gales
Design & Strategy Director
Hugo Vann
Design Lead
Myles Clemones
Product Strategy Lead
Simon Quick
Product Engineering Lead
Lorraine Chung
UX Research Lead
Kelly Pickett
Senior Product Manager
Simon James
Senior Product Designer
Natalie Lindsey
Producer
Hernan Diaz
Senior Product Engineer
Anniese Josey
UX Designer Lead
John McLean
Partnerships Director
Akhil Ramani
Product Engineer
Tahlia Gollasch
Studio Operations Manager
What we believe in
Embrace craft and rigour. Through our continuous attention to detail, we craft high quality products that people love.
Hear all voices. We make space for everyone’s perspectives so that we can create effective, accessible, and inclusive experiences.
Always curious. We continually learn, grow, and adapt. We share our learnings with each other so we all benefit.
Redefine impossible. We push the boundaries of what's possible to achieve the unexpected.
Do better, be better. We create an environment in which each of us can improve our unique abilities to do purposeful work.
Responsible AI. Pollen is committed to ethical, responsible AI practices.
Approved to deliver across Australian government
We're a registered supplier for every state government procurement portal and BuyICT, with ways of working that government clients trust and keep coming back to.
Want to join the team?
We hire slowly and deliberately, so there isn't always a role advertised. But if you're an expert in your field and our values read like your own, we want to hear from you. Send us a note about what you do and why Pollen. The best hires we've made started as conversations, not job ads.
